Legal & Terms — Australtrade

This page outlines the Terms of Service, consumer rights under Australian law, data handling practices, liability limits, and complaints procedure for Australtrade (ABN not provided).

If you have a legal question about shipping, customs, quotations, or privacy, please read the sections below and use the complaints & inquiries form if required.

Terms of Service

Service scope: Australtrade provides freight forwarding, warehousing, distribution and related logistics services. All services are provided subject to these Terms and any applicable contract, schedule or carrier terms.

Quotations & acceptance: Written quotations are valid for the period stated. Acceptance of a quotation constitutes agreement to these Terms and any carrier or customs agent conditions.

Payment: Invoices are payable in AUD unless otherwise agreed. Interest and recovery costs may apply to late payments.

Australian Consumer Law (ACL) — Your rights

Where goods or services are supplied to consumers, your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) apply. Nothing in these Terms is intended to exclude or restrict those non-excludable rights.

If you believe goods or services are faulty, misdescribed or not fit for purpose, contact us promptly and we will address the issue in accordance with ACL and our internal complaints process.

Remedies & limits

To the extent permitted by law, Australtrade's liability for direct loss arising from breach of contract or negligence is limited to the fees charged for the relevant service. We exclude liability for indirect, special or consequential loss and loss of profit.

Data protection & Privacy

We handle personal information in accordance with our Privacy Policy and the Australian Privacy Principles (APPs). Personal data is used for booking, customs clearance, billing and compliance.

For a full description of what we collect, how we use it, retention periods and your rights, see Privacy Policy.

Privacy Officer — Australtrade

Key clauses (quick access)

Carrier limits and applicable international conventions (e.g., Hague-Visby, Warsaw/Montreal where applicable) may apply. Where higher liability is required, clients must request and arrange declared value or cargo insurance in writing.

Import/export documentation must be accurate. Australtrade acts as an agent for customs clearance; clients are responsible for supplying accurate information and for duties, taxes and fines.

These Terms are governed by the laws of Victoria, Australia. Parties agree to attempt mediation prior to commencing litigation, except where urgent interlocutory relief is sought.

Complaints & inquiries

If you wish to make a complaint about a service, privacy matter or billing, please use the form. We aim to acknowledge complaints within 5 business days and provide a response or remediation within 30 days where practicable.

Email: Australtrade@outlook.com
Phone: + (61) 42 795-83-46
Address: Apartment 5, 18 Lonsdale Street, Melbourne VIC 3000

Privacy & legal inquiry

Additional resources

Warehousing terms

Storage, inventory handling and access conditions are subject to separate warehousing agreements.

Insurance & declared value

We recommend clients obtain cargo insurance for high-value shipments; Australtrade can assist with insurer introductions.

Customer support

Support hours Mon–Fri 08:30–17:30 AEST. For urgent matters call +61 42 795 83 46.