Privacy Policy

Australtrade respects the privacy of customers, carriers, suppliers, website visitors, and other stakeholders. This Privacy Policy explains what information we collect, how we use it, the lawful bases for processing under Australian law, how we share data with service providers, how we protect information, and the choices available to you. It applies to our logistics coordination, warehousing and distribution support, and related services in Australia and overseas.

Information we collect can include contact details, company information, shipment references, route data, and records of communications. Website interactions may include device attributes, pages viewed, and basic analytics. If you request a quote or create an account on a third-party portal we support, we may receive identifiers needed to provide access. Where compliance requires, documentation details such as invoices, packing lists, or certificates may be processed to coordinate customs and biosecurity procedures.

We use information to provide services, respond to enquiries, prepare and manage bookings, coordinate warehousing and distribution, maintain records, and improve user experience. Typical examples include contacting you about shipment milestones, sharing status updates with permitted stakeholders, confirming carrier options, aligning schedules, issuing invoices, and supporting issue resolution. Our lawful bases can include performance of a contract, steps taken at your request prior to entering a contract, legitimate interests in operating and improving our services, and consent where you have granted it, such as for marketing communications.

We may share data with service providers that help deliver logistics services, such as carriers, customs brokers, warehousing partners, IT hosting, analytics, and professional advisors. When we share information, we aim to disclose what is necessary for the purpose at hand. If data is transferred outside Australia, we take steps designed to safeguard it in line with applicable requirements and contractual arrangements.

Security measures include administrative, technical, and physical controls appropriate for the sensitivity of information handled. Examples include role-based access, encryption in transit provided by modern protocols, and regular review of user permissions. While every reasonable effort is applied to protect information, the nature of networks means that absolute security cannot be guaranteed, and residual risk remains in any transmission or storage system.

Your choices include requesting access to personal information, asking for corrections where details are inaccurate, and opting out of marketing communications. To exercise rights available under Australian privacy law, or to raise a question, contact us using the details in the Contacts page. We may request verification to protect your information before actioning certain requests.

Retention periods vary depending on legal, regulatory, and operational requirements. Shipment records and associated documents may be retained for periods aligned with tax and customs obligations. Where information is kept based on consent, you can withdraw that consent at any time, and we will manage future use accordingly.

Cookies and similar technologies can support core functionality, preferences, and analytics. You can manage preferences through your browser settings and our on-site cookie choices. For more details, see this policy and any additional notices presented alongside specific features.

From time to time, we may update this policy to reflect changes in services, regulations, or operational practices. Material changes will be highlighted on this page with an updated effective date. Continued use of our site and services after an update indicates that you have reviewed the revised policy.

If you have questions about this policy or our data practices, please reach out via the details below. We will respond within a timeframe that is reasonable in the circumstances and consistent with applicable Australian requirements.